Salon Policies

Appointments

All appointments require a credit card to reserve your appointment. Any new guest will be charged a $50 deposit that will be applied to your appointment.  For Brazilian Blowout appointments a $75 deposit will be charged and applied to That appointment.

Cancellation Policies

STANDARD CANCELLATION POLICY

Should you need to cancel or reschedule your appointment, we require 48 hours notice. Appointments which are cancelled within 48 hours will be subject to a cancellation fee of 50% of your service.  Cancellations within 24 hours or missed appointments will be charged 100% of the full service amount.  

 

COVID-19 CANCELLATION POLICY

Specifically related to Covid-19 circumstances.  We are currently operating at 50% capacity & reservations are very limited.  These spots are individually blocked for each guest.  Should you need to cancel within 24 hours due to Covid-19, you will be charged 50% of your services at the time of cancellation.   

 

Adjustment Policy

We strive to offer our guests the highest level of satisfaction.  If you are having challenges with your cut or color, let us know within 7 days of your visit & we're happy to correct the issue at no additional charge*.  Adjustment appointments after 7 days may be subject to a partial or full charge, at the discretion of your stylist.  

 *within realm of the original consultation*

Retail Policy

We want you to love the products you purchase from us! We do not offer refunds on products, however we will gladly exchange for another product of equal value.

 Payment Methods

All services can be paid via cash, check, or major credit card.

Gratuities are to be paid directly to your stylist via cash, personal check, or Venmo.

SNS

CONTACT

410-244-0647

INFO@SCENENORTHSALON.COM

1500 RIDERWOOD DRIVE, UNIT C

LUTHERVILLE, MD 21093

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