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Salon Policies  & FAQs


All appointments require a credit card to reserve your appointment. Any new guest will be charged a 50% deposit that will be applied to your appointment at the time of booking. 

Should you run 15mins past the start of your appointment time, we will do what we can in the allotted time that is booked for your service.  if you are more than 30mins late, you could be charged 100% of your service.

Cancellation Policy

Should you need to change*, cancel, or reschedule your appointment, we require a 48 hour notice to avoid any cancelation fees**.  

  • Cancellation with 24 hours, same day, or no show is 100% charge of booked service

  • Cancellation with 48 hours is 50% charge of booked service

*If you need to adjust the timing of your scheduled service prior to 48 hours, you may be responsible for total service charge that you were originally booked for.

**Please call the salon at 410-244-0647 if you need to cancel.  If you call outside salon hours, please leave a voicemail and/or send an email to so a timestamp is noted.

***Please note that when booking within 24hrs or the same day, should you have to cancel, you will be charged accordingly.

Adjustment Policy

We strive to offer our guests the highest level of satisfaction.  If you are having challenges with your cut or color, let us know within 7 days of your visit & we're happy to correct the issue at no additional charge*.  Adjustment appointments after 7 days may be subject to a partial or full charge, at the discretion of your stylist.  We do not offer refunds of any kind.

 *within realm of the original consultation*

Retail Policy

We want you to love the products you purchase from us! We do not offer refunds on products, however we will gladly exchange for another product of equal value within 30 days from purchase.

Payment Methods

All services can be paid via cash, check, or major credit card.

Gratuities are to be paid directly to your stylist via cash, personal check, or Venmo.


Q) How will i know the amount of time needed to schedule my appointment?

A) Your consultation with your requested stylist will determine the time that is needed to be able to achieve your hair goal.

Q) What will determine the amount of time needed to schedule my appointment?

A) Your stylist will ask to see a current picture of your hair, an inspo picture of what you would like your hair to look like, ask about your hair history, & what processes have most recently been performed on your hair.  Your stylist will then be able to tell you the amount of time they will need to achieve your desired look.  Sometimes your hair goal will require multiple sessions & they will let you know  how to book them.

Q) What if the stylist I requested is out of my budget?

A) Each stylist has their own unique techniques that they use to achieve different results & looks.  Some have more experience than others, but this does not mean they do not have the education to achieve these looks.  Those that have a little more experience just might be a little faster in their time & have been behind the chair a little longer.  All of our stylist have amazing education that SNS requires & values to be a stylist at our salon.

Q) I am returning guest, how do i know what my timing would be for the same services i have been receiving?

A) Your stylist will be able to tell you how much time they will need for your next appointment.  if you are getting the same repeating services, your timing will stay consistent.  If you decide with your stylist that you will be adding highlights or a treatment to your services, that will require additional time & should be scheduled accordingly.  Your stylist will communicate this with you & our front desk.  We will love to discuss your hair goals & plans for your future appointments.

Please email us at with any further questions & we will be happy to answer then for you.


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